Honoring service.
Empowering the team behind every claim.
VBG handles the lifecycle from referral to rating decision. This CRM unifies it. Veterans see their journey. Providers see their exam scope. Your team sees the next best action - every time.
Every stakeholder, the right view.
Veterans, providers, and VBG staff each see exactly what they need - backed by the same data, gated by role-based authentication.
Next Best Action. No cherry-picking.
Role-aware queue for LCS, CM, UW, and Admin. Pipeline kanban, AI Claims Analyst with citations, and unified veteran detail.
Your claim, clearly.
A calm, status-first dashboard. Document checklist, journey progress, ITF countdown, and a direct line to a dedicated Case Manager.
Exam scope, pre-loaded.
Providers see their assigned C&P exams, exam scope packets, and the right DBQ template - pre-routed by specialty and geography.
Two-way sync. Auto-routed.
FIFO routing of open requests across the network. Live availability, no-show analytics, two-way sync with the CRM.
Trained on the rulebook.
Cites every source.
We retrieve from official VA sources at inference time, and every suggestion carries a citation back to the exact 38 CFR section, M21-1 paragraph, or BVA decision it draws from. Validated against the source corpus before display.
- 38 CFR Part 4 - VA Schedule for Rating Disabilities
- M21-1 - VA Adjudication Procedures Manual
- DBQ Catalog - 70+ standardized VA medical forms
- PACT Act presumptive condition lists
- Agent Orange · Camp Lejeune · Gulf War presumptives
- BVA decisions corpus (precedent search)
- ICD-10 medical code mappings
Both knees + lumbar qualify for bilateral factor (10% of combined per §4.26). Current calc misses ~4 pts.
Ready to see it work?
The full demo is wired with synthetic data. No login, no setup. Walk through every portal.